Terms of Service, Privacy Policy & EU Compliance Documentation
Last updated: May 30, 2026
Joyandtrip is a marketing platform only. We never charge for stays. All payments are handled directly between Guest and Owner. Joyandtrip does not process, facilitate, or guarantee any financial transactions between parties.
As an online platform operating within the European Union, Joyandtrip complies with the Digital Services Act. We maintain transparency in our content moderation practices, provide clear terms of service, and ensure that users have access to effective complaint and redress mechanisms.
In accordance with Article 14 DSA, we have designated a single point of contact for communication with Member State authorities, the Commission, and the Board. Users may report illegal content through our designated reporting mechanism.
Joyandtrip provides clear and transparent ranking parameters for property listings. Our ranking methodology takes into account: property quality score, guest reviews, response rate, and listing completeness. We do not engage in preferential treatment of our own services over those of business users.
Users of the Joyandtrip platform are afforded all rights under the Consumer Rights Directive, including the right to clear pre-contractual information, the right of withdrawal where applicable, and protection against unfair commercial practices.
Joyandtrip operates as the data controller for personal data processed through this platform, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation).
We process personal data under the following legal bases: contractual necessity (Art. 6(1)(b)), legitimate interest (Art. 6(1)(f)), consent (Art. 6(1)(a)), and legal obligation (Art. 6(1)(c)).
Personal data is retained for the duration of the contractual relationship plus 5 years for legal compliance purposes, or as required by applicable law.
Joyandtrip provides a digital marketing platform connecting property owners and service providers with potential guests and customers. The platform facilitates discovery and communication only.
Joyandtrip is not a party to any agreement between guests and property owners. We do not own, operate, or manage any listed properties. We are not responsible for the condition, safety, legality, or suitability of any listed accommodation or service.
All content, trademarks, and intellectual property displayed on the Joyandtrip platform are owned by or licensed to Joyandtrip, unless otherwise noted. User-generated content remains the property of the respective users, with a license granted to Joyandtrip for display purposes.
Joyandtrip uses essential cookies necessary for platform functionality, analytics cookies to improve user experience (with consent), and preference cookies to remember your settings. You may manage cookie preferences at any time through your browser settings or our cookie management panel.
In accordance with Regulation (EU) No 524/2013, we inform consumers that the European Commission provides an Online Dispute Resolution platform (ODR) accessible at: https://ec.europa.eu/consumers/odr
For any disputes arising from the use of our platform, users may contact our designated dispute resolution contact or pursue resolution through their national consumer protection authority.